Advanced case management

Advanced Case Management (ACM), also known as dynamic or adaptive case management,  refers to the coordination of a service request in finance, health, legal, citizen or human resources-related matters, on behalf of a subject such as a customer, a citizen, or an employee. According to British company Insight 2 Value, ACM «offers the ability to monitor, update, understand and interpret every piece of work as it is processed, enhancing both efficiency and security and providing a smarter, more integrated way to handle increasingly complex caseloads and shrinking resources.